Refund policy

Return & Refund Policy

At Paw & Proper, we want you to be happy with your purchase. If you have an issue with your order, please contact us at pawandproper.shop@gmail.com.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery. To be eligible for a return, your item must be in the same condition in which you received it and include any original packaging.

To request a return, contact us at pawandproper.shop@gmail.com before sending anything back. Please include your order number and the reason for your return.

Do not send products to the address shown on your shipping package or to any supplier address. Return instructions will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at pawandproper.shop@gmail.com.

Please include your order number and clear photos of the item and packaging. Once reviewed, we will work with you on an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Items that have been excessively used, intentionally damaged, altered, or returned without prior authorization may not be eligible for a return or refund.

Return Shipping

Return shipping instructions and any applicable shipping costs will be provided when your return request is approved. Do not return an item without contacting us first.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation or changes once an order has entered processing or fulfillment.

Refunds

We will notify you once an approved return has been received and reviewed. If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Refunds for qualifying damaged, defective, incorrect, lost, or undelivered orders may be handled without requiring a physical return when appropriate.

Questions

For questions regarding returns or refunds, contact Paw & Proper at pawandproper.shop@gmail.com.